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Terms of contract and cancellation policy


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Early check-in and late check-out


Standard rate

• The amount corresponding to the first night of the contracted stay will be charged at the time of booking. The rest must be paid at the time of check in.

• Cancellations prior to 7 days before arrival will have full refund of the prepayment made.

• Cancellations less than 7 days prior to the scheduled arrival date will have a penalty equivalent to the amount corresponding to the first night.

• In case of no-show, without prior notice, the cancellation of the reservation will be made, and the prepayment will be kept as a cancellation penalty

Non-refundable rate

• 100% of the total of the contracted stay will be charged at the time of booking. This amount  will not be refundable under any concept, as indicated by the name of the rate.

• If you want to cancel or modify these reservations, please contact us.

• If you make a reservation through any channel other than our own network, direct contact or web, you must contact the channel where you made the reservation for any modification or cancellation.

Payment methods accepted

• During the reservation process, payments must be made by debit or credit card, VISA, MASTERCARD or AMERICAN EXPRESS, or through the payment systems that each channel, where the reservation is made, is admitted. We also accept payments via PAYPAL (for these cases, please contact us by phone (+34 935150709) or e-mail: reservas@sensation-apartments.com).

• At your arrival, upon check-in, payments will be accepted in any of the aforementioned systems and also in cash (EURO currency).

• If the prepayment is made by bank card, whether it is partial or full prepayment by non-refundable rate, you must present the card used upon arrival. If you do not have it at that time, the prepayment will be canceled by returning the money to the account of the card used and a new payment of the contracted stay must be made. If you expect your card to cease to be operational before the arrival date, or there is no possibility to present it at that time, please contact us in advance at checkin@sensation-apartments.com.

Security/guarantee deposit

At check-in time, a security deposit of 300, - € will be blocked upon a provided debit/credit card. Once the check-out is done, and no incidents are found, the deposit will be returned. 

Rules of conduct

It is mandatory to keep a good and respectful behavior with the apartments’ equipment and with the rest of our guests, as well as with the neighbors. All apartments have balconies or terraces. The use of these, especially during nighttime (between 9:00pm. to 8:00am), needs to be careful with this, and under no circumstance it is allowed to listen to music with speakers or hold conversations in high volume that could annoy other people. During the check-in, you will be reminded of all these aspects, as well as those related to the use of common services equipment.

If there is any breakage or damage in the apartments, let us know and we will try to solve it quickly. Once reviewed, we will indicate if you must pay an additional cost.

Parties are not allowed in the apartments, especially outside daylight hours (8:00am to 9:00pm).

Smoking is not allowed inside the apartments, or in common areas.

Pets are not allowed.

There is a daily garbage pick-up service, which you will be informed about at check-in. Organic waste must be removed every day for yours and our comfort. About the rest of the rubbish, you can request us to pick it during the provided service, as we recommend not accumulate it inside the apartments.

In the apartments you will find a personalized book with interesting information and extracts from the basic rules of coexistence. Do not hesitate to consult it or, under any doubt, ask to our staff.

Ignoring or not respecting the rules of coexistence will entail sanction or eviction, without claim of possible refund, or any compensation from our part.

The accommodation in our apartments is commercial. The contract that binds us to our clients implies the acceptance of these basic rules and the jurisdiction and competence of the courts of our city.


Any question? Send us a message or call us

+34 935150709